Refund Policy
A full refund within 14 days of your first purchase, no questions asked — and how to ask for one.
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Who issues refunds
Online orders are processed by Paddle.com, our Merchant of Record, so refunds for them are issued by Paddle.
First purchase: 14 days, no questions asked
If you are not happy with your first purchase of any plan — Bac Sciences or Médecine PCEM, monthly or yearly — ask within 14 days of the payment and you get a full refund. No questions asked.
Renewals
A renewal payment can be refunded in full if you ask within 14 days of the renewal date and have not used the subscription since it renewed.
To stop future renewals, cancel from Account → Billing → Manage subscription. Cancelling alone does not trigger a refund.
How to ask
Use the link in the receipt email Paddle sent you, or go to paddle.net and look up your order.
Or email us at amenigrami489@gmail.com from the address you used to buy — include the order number if you have it — and we will arrange it with Paddle.
How you are paid back
Paddle refunds the original payment method, in the currency you paid in. How long it takes to appear depends on your bank, usually 5 to 10 working days. Access to the paid track ends once the refund is made.
Vouchers
Vouchers bought directly from us are not Paddle orders. If you have not redeemed yours, write to amenigrami489@gmail.com within 14 days of buying it and we will refund it.
Your legal rights
This policy adds to, and does not limit, any rights you have as a consumer under the law of the country where you live.